Mastercraft Kitchens Store Returns Policy

Mastercraft Kitchens Store Returns Policy

At Mastercraft Kitchens, we are committed to ensuring your satisfaction with our products and services. Below is our comprehensive returns, exchanges, and refunds policy, applicable to all purchases made via our online store.

1. Applicability

This policy applies to purchases made through the Mastercraft Kitchens store and covers both defective and non-defective products.

2. Returns

 

Eligibility

We accept returns under the following conditions:

  • Defective Products: Products with manufacturing defects or damage during delivery.
  • Non-Defective Products: Must be returned in new and unused condition, in original packaging, and with all accompanying components (e.g., manuals or accessories).

 

Return Window

  • Products can be returned within 30 days of delivery or collection.

Process

  • In-Store: Returns can be processed at our designated store locations. Please contact us in advance to arrange your visit.
  • By Mail: Customers are responsible for shipping the product back to us. Returns should be securely packaged to avoid damage in transit.

 

Customer Responsibility

  • Customers are responsible for the cost of return shipping unless the product is defective or damaged.
  • A 25% restocking fee applies to all non-defective product returns.

3. Exchanges

 

We offer exchanges for eligible products under the following conditions:

  • The product must be returned in new and unused condition within 30 days.
  • Exchanges are subject to availability. If the desired product is unavailable, we will process a refund minus any applicable fees.

4. Refunds

 

Refund Amount

  • Defective Products: Full refund, including the original delivery charge.
  • Non-Defective Products: Refund minus a 25% restocking fee.

 

Processing Time

Refunds will be processed within 5 business days of receiving and inspecting the returned product.

Payment Method

Refunds will be issued using the original payment method. If this is unavailable, alternative arrangements will be made.

5. How to Return

 

In-Store Returns

Visit our designated store location. Contact our customer service team to arrange the return:

  • Phone: 0800 345 7655
  • Email: support@mastercraftkitchens.co.uk

By Mail

Ship the product to the following address:

Mastercraft Kitchens Returns

Unit 4, 47-49 Stamford Road

Southport

Merseyside

PR8 4ET

Please include a copy of your receipt or proof of purchase.

6. Exclusions

 

  • Customised or bespoke products are not eligible for return unless defective.
  • Products not returned in new condition or missing components may be subject to rejection or additional fees.
  • The 30-day return window begins from the date of delivery or collection.

7. Legal Compliance

 

This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. Your statutory rights are not affected.

8. Contact Us

 

If you have any questions about our returns policy, please contact us:

  • Phone: 0800 345 7655
  • Email: support@mastercraftkitchens.co.uk

For more details, visit https://www.mastercraftkitchens.co.uk/returns-refunds-cancellations/