Our journey began when the founder of Mastercraft Kitchens, Steven Croston decided to diversify from general building work to start specialising in the supply and installation of quality fitted kitchens. This change sparked a passion for creating beautiful and practical fitted kitchens that are built to last.

After gaining experience in the specialised kitchen trade, we noticed common issues in the industry, such as pushy sales tactics and limited options for low-quality flat-pack products. We knew there had to be a better way to help families achieve their dream kitchens. That’s why we set out to transform the industry, focusing on quality, choice, and exceptional customer service through our own kitchen company.

At Mastercraft Kitchens, we have always been dedicated to creating dream kitchens for our clients. From the beginning, we focused on designing stunning spaces tailored to individual homes, while manufacturing our own brand of high-quality, rigid-built cabinets to ensure superior craftsmanship.

Our passion for quality and commitment to affordability quickly earned us a reputation for delivering exceptional kitchens at value-for-money prices. Customers were drawn to our beautiful designs and personal approach to customer service, making Mastercraft Kitchens a trusted name in the industry. Over time, we became synonymous with genuine quality, outstanding value, and a business that continues to thrive.

In July of this year, the first showroom opened its doors in the prestigious area of Formby, Merseyside – a hotspot for footballers and other sports personalities such as Steven Gerrard, Wayne Rooney, and John Parrott. The showroom offered visitors an immersive experience and was designed to showcase the latest and greatest in kitchen design and technology.

From cutting-edge designs to a complete range of connected appliances, visitors were able to experience the future of kitchens first-hand. It was the perfect place for homeowners to get inspired and plan their dream kitchen with our team of experts.

In November 1999, we opened a second showroom in Warrington, expanding our reach and providing exceptional service and quality products. The Warrington showroom featured new kitchen designs ready for the new Millennium, demonstrating our forward-thinking approach and offering a preview of future kitchen design and technology. This was an exhilarating and memorable period for our business.

In December, we proudly opened our third showroom on the Wirral, Merseyside, expanding our reach to bring exceptional customer service and high-quality products to even more homeowners in the region.

The Wirral showroom was carefully designed to inspire, featuring our most impressive and up-to-date displays yet. From stunning kitchen designs to cutting-edge connected appliances, every detail was crafted to showcase the best of what we offer.

In 2002, we centralised our customer service operations, moving our teams from Warrington and Formby to a purpose-built head office next to our distribution centre in Aintree. This move marked a significant step forward in enhancing the way we connect with our customers.

To keep up with growing demand and ensure we delivered the outstanding service our customers expect, we invested in twelve dedicated digital phone lines and upgraded to high-speed internet. These improvements were essential for managing the increasing inquiries and kitchen orders, enabling us to continue providing the exceptional support that defines Mastercraft Kitchens.

By August 2002, we were proudly supplying and installing around 12 kitchens each day. This achievement was driven by our unwavering commitment to quality craftsmanship and affordability, establishing us as one of the leading providers of stunning, functional kitchens in the region. We took immense pride in knowing our work was transforming homes and enhancing the lives of homeowners across the area.

Thriving on word-of-mouth recommendations, our online business and telephone enquiries began to outpace visits to our showrooms. The convenience and accessibility of browsing our offerings online, combined with the trust earned through glowing client reviews, saw a surge in digital engagement from customers near and far.

To meet this growing demand, we took proactive steps to ensure every enquiry was handled promptly and professionally. We extended our head office hours, creating a more flexible schedule that allowed us to provide round-the-clock support. Whether answering questions, assisting with designs, or processing orders, we ensured that every customer’s needs were met, no matter how or when they reached out. This approach not only strengthened our reputation for exceptional service but also cemented our position as a forward-thinking, customer-focused business in the digital age.

.

By 2008, we achieved our vision of becoming a nationwide provider of top-quality kitchens, a milestone that reshaped how we served our customers. To ensure every kitchen met our exacting standards, we introduced a comprehensive national delivery and installation service, managed entirely in-house. This approach allowed us to maintain complete control over every aspect of the process, from manufacturing to fitting, providing our customers with unparalleled peace of mind.

By keeping everything under one roof—design, production, logistics, and installation—we guaranteed consistency, precision, and the highest quality at every step. Whether delivering to a home hundreds of miles away or installing a bespoke design in a nearby town, our dedicated teams ensured that every kitchen was completed to perfection. This commitment to excellence not only set us apart but also cemented our reputation as a trusted provider of stunning, functional kitchens across the UK.

We introduced a fully in-house, all-inclusive installation service as standard, designed to handle every aspect of your kitchen project from start to finish. This comprehensive service covers everything—from the initial home consultation and bespoke kitchen design to the manufacture of furniture, sourcing and supplying appliances, and complete installation. Our expert team takes care of every detail, including plumbing, electrics, plastering, and tiling, ensuring a seamless and stress-free experience.

In 2012, we made a major investment in bespoke kitchen design software, developed specifically to meet our customers’ needs. Designed for precision and creativity, the software streamlines the entire design process. Continuously updated with the latest innovations, it ensures we deliver stunning, accurate results, bringing each customer’s vision to life with ease and efficiency.

In the summer of 2012, we launched a dedicated interior design service to offer our customers fully cohesive and beautifully tailored kitchen designs.

Colour Schemes: Our skilled interior design team is here to guide you in selecting the perfect colour palette for your kitchen. Whether you prefer bold, statement-making tones or understated, timeless hues, we work closely with you to create a harmonious blend of colours and finishes that reflect your personal style and enhance the overall design of your space.

In 2015, we enhanced our services with the introduction of an in-house structural alteration design and build service. This addition allows us to handle all necessary structural changes to your kitchen space, ensuring a seamless and stress-free installation experience.

A True One-Stop Shop: By keeping this service in-house, we differentiate ourselves from other national kitchen brands. Our customers no longer need to search for multiple tradespeople or juggle conflicting schedules—we manage every aspect of the project from start to finish. This streamlined approach provides convenience, consistency, and the highest standards of quality throughout the entire process.

Our in-house structural alterations service is designed to minimise disruptions and ensure a smooth, hassle-free kitchen renovation. From start to finish, our expert team manages every detail, allowing you to relax and enjoy a seamless transformation of your space.

By 2022, our unwavering commitment to excellence and innovation began earning widespread recognition through prestigious awards. We were honoured as the Best All-Inclusive Kitchen Specialists in the UK, celebrated as the Best Luxury Fitted Kitchen Design/Build Company in Liverpool, and received global acclaim with recognition in the 2023 Global 100 Awards. Additionally, we were proud to be named Kitchen Installation Specialists of the Year by the Prestige Awards 2023.

These accolades mark significant milestones in our journey, showcasing our dedication to quality, craftsmanship, and customer satisfaction. They reinforce our standing as a leading kitchen specialist, both in the UK and on the international stage.

As a family-run company, we take pride in delivering a personal touch and exceptional customer service. Many of our original team members remain with us, reflecting our strong sense of history and dedication to both our staff and clients. Our founder, Steven Croston, continues to play an active role in the company, regularly visiting clients, crafting bespoke kitchen designs, and sharing his passion for the industry.

With a long-standing reputation for high-quality, bespoke fitted furniture and comprehensive, all-inclusive services, we have become a trusted choice for homeowners seeking excellence in kitchen design and installation. Our commitment to craftsmanship, innovation, and client satisfaction remains at the heart of everything we do.